"We felt lucky to get to work with Vivian. She was incredibly knowledgable. She walked us through every step and answered every question we had. Vivian was very available and responsive. She's also just a great-hearted person who made us feel at ease during the natural stressors of the process. We'd recommend Vivian to anyone and everyone."
"Our re-fi represented our first time dealing with a mortgage lender so we were very grateful for Vivian's patience, expertise, and her determination that this would work out. We were introduced to Vivian by Navigoe, who have been our financial advisers for years and we will make sure they understand they helped us enormously with their thoughtful recommendation. We were particularly impressed that Vivian made herself available outside business hours when things needed to be done, and she was always in good spirits, even when things appeared stressful to us first-timers. We'd be happy to recommend Vivian and the firm she represents and we thank her for getting this done for us."
"This is my second time purchasing a home with Vivian as the loan office. And if I ever buy again, I intend to do it with Vivian. She is very experienced, offers amazing support, communication and competitive rate."
"Vivian was very helpful fromthe start and made the whole process seamless . I'm new to process and Vivian was patient , explaining every aspect of the loan process, accommodating my last last minute request (re: LLC company). I didn't feel rushed and pressured during the process . Im fortunate to ahve have vivian as my broker. I will definitely recommend her to my friends and family"
"Vivian is an excellent communicator and her quick, thoughful responses and follow up helped alleviate our stress. We were preapproved elsewhere, and switched to Vivian because she gave us confidence that our loan would come through in time to meet our deadline and kept us updated daily. She was very responsive, knowledgeable and helpful throughout the process. I can't say enough about Vivian, she was a pleasure to work with and I recommend her wholeheartedly"
"Phenomenal service and communication from start to finish — we felt consistently confident in Vivian throughout the entire process. Working with her was truly a pleasure. We had other financing options available, but Vivian’s compassion, professionalism, and confidence gave us complete trust that she would get the deal done. We couldn’t have asked for a better experience."
"Vivian is a true professional, she was always available and absolutely knew what she was doing. Movement will get all of our family and friends business because of Vivian Lum."
"Vivian put a ton of effort into making this happen for me even though it's a very small purchase. It means a lot."
"Vivian was awesome! She was very attentive and responsive to any questions I had. She really went above and beyond!"
